Made-to-Order Products

TEMPÊTE specializes in thoughtfully designed, made-to-order bridal accessories. Unless otherwise stated, each piece is produced specifically for your order.

Full-price, non-custom items are eligible for a one-time exchange within 14 days of delivery, as outlined in our Returns & Exchanges Policy. Custom, rush, sale, and Sample Sale items are final sale.

Production Timelines

Production timelines are estimates and may occasionally vary due to material availability, order volume, holidays, or other unforeseen circumstances.

If you require your order sooner, please contact us before placing your order. Rush production may be available depending on our production schedule.

Weddings & Time-Sensitive Events

Many TEMPÊTE products are purchased for weddings and other important celebrations.

Customers are responsible for placing orders with sufficient time for production and shipping before their required date.

While we are always happy to assist with rush requests whenever possible, TEMPÊTE cannot guarantee delivery for a specific wedding or event date unless expressly confirmed in writing by our team.

Returns & Exchanges

Exchanges, cancellations, and refund eligibility are governed by our Returns & Exchanges Policy, which forms part of these Terms.

Shipping & Delivery

Once an order has been completed and handed over to the shipping carrier, transit and delivery are managed by the carrier.

Shipping estimates provided at checkout are estimates only and are not guaranteed unless expressly confirmed in writing by TEMPÊTE.

While we carefully select reliable shipping services and dispatch orders within our stated production timelines, we cannot guarantee carrier transit times or accept responsibility for delays caused by customs, severe weather, transportation disruptions, carrier operational issues, postal strikes, or other circumstances beyond our reasonable control.

Order Cancellations

Orders may be cancelled within 24 hours of purchase for a full refund.

After 24 hours, production may have begun and cancellations are no longer possible.