Frequently Asked Questions
We offer a 10-day return policy beginning from the day you receive your order. If you have any concerns or encounter any issues with your purchase, please feel free to contact us at firstname.lastname@example.org. To be eligible for a return, the items must be in their original condition, unworn, and undamaged. All veils, jewelry and accessories are considered a final sale. Please note, that we do not cover the shipping costs associated with returns.
We understand that purchasing a wedding outfit is a significant investment and we want you to feel confident in your decision. That's why we encourage you to contact us with any questions you may have before placing your order. Our team is always happy to provide additional information and help you find the perfect piece for your special day.
At TEMPÊTE, we take pride in our handcrafted pieces, each made with precision and care to ensure the highest quality. As a result, our items are made-to-order and require a specific timeline for production. Here's what you can expect:
- Veils | Jewelry | Accessories - 2 - 4 weeks
- Top | Toppers - 4 weeks
- Skirts | Pants - 6 weeks
- Dresses | Outerwear - 8 weeks
We offer rush production options for an additional fee. If you require expedited production, please contact us directly at email@example.com and we'll do our best to accommodate your request.
We understand that sometimes changes need to be made after an order is placed. If you need to make changes to your order, please contact us as soon as possible at firstname.lastname@example.org and we will do our best to accommodate your request.
At this time, we do not offer customization or alteration services. However, we do offer a variety of sizes and styles to accommodate a range of body types and preferences. Please feel free to reach out to us at email@example.com if you have any questions or need assistance in selecting the perfect piece for your special day.
We provide international shipping to various countries, such as the UK, US, France, Italy, Germany, Sweden, Belgium, New Zealand, Australia, Japan, and more. Please be aware that international orders may be subject to duties and taxes, which are the responsibility of the buyer.