FAQ
What is your return policy?
Due to the handmade nature of our items, all sales are considered final. However, if you have any concerns or issues with your order, please don't hesitate to reach out to us at wearetempete@gmail.com and we will do our best to address the issue.
How do I know what size to order?
We recommend reviewing our size chart and measuring yourself carefully before placing your order
If you have any questions or concerns about sizing, please email us at wearetempete@gmail.com and we will be happy to assist you.
What is your current production timeline?
At TEMPÊTE, we take pride in our handcrafted pieces, each made with precision and care to ensure the highest quality. As a result, our items are made-to-order and require a specific timeline for production. Here's what you can expect:
- Veils, jewelry, accessories, tops, toppers, and sleeves 2-4 weeks
- Mini skirts 3-4 weeks
- Pants 6-8 weeks
- Long skirts 8-10 weeks
- Dresses 10-12 weeks
We understand that timing is crucial for your special day, which is why we offer rush production options for an additional fee. If you require expedited production, please contact us directly at wearetempete@gmail.com and we'll do our best to accommodate your request.
Can I make changes to my order after it has been placed?
We understand that sometimes changes need to be made after an order is placed. If you need to make changes to your order, please contact us as soon as possible at wearetempete@gmail.com and we will do our best to accommodate your request.
Do you offer customization or alterations?
At this time, we do not offer customization or alteration services. However, we do offer a variety of sizes and styles to accommodate a range of body types and preferences. Please feel free to reach out to us at wearetempete@gmail.com if you have any questions or need assistance in selecting the perfect piece for your special day.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Please note that duties and taxes may apply to international orders and are the responsibility of the buyer.
Can I visit your studio?
Yes! We would love to meet you and help you find the perfect pieces for your special day. Please follow this link book today to schedule an appointment.
How do I care for my TEMPÊTE pieces?
For general care, we suggest storing your pieces in a cool, dry place and avoiding contact with water or harsh chemicals. If you have any questions or concerns about caring for your TEMPÊTE pieces, please don't hesitate to contact us at wearetempete@gmail.com.